Wednesday, June 9, 2010

Taking responsibility

It's amazing how many people there are out there who just don't want to take responsibility for their actions or maybe lack of action. I don't know where it comes from, but seriously, you see things like this every day. I have a perfect example of that here.

Old Cranky Woman: So, I have an overdue fine on my card.

Real Librarian: Oh, okay, would you like to take care of that today?

OCW: Actually, you have my phone number and my email address. Why didn't you contact me to let me know that they were due?

RL: Well, you can go to our website and set up email or phone notifications that will tell you when your items are two days away from being due.

OCW: No one called me, so I don't think I should have to pay for this.

RL: Well, we do give you a due date slip when you check them out, so you know when they are due back.

OCW: Unbelievable. Well, they were my grand kids books, I'll make them pay for it.

Um, ok. Seriously, if you are late, you pay, that's just how it goes. That's been library policy FOREVER!!! Write it on your calendar, put it on an alarm on your phone, something.

I guess we'll see if the Old Cranky Woman makes her grand kids pay for their fines. Those evil grand kids.


Stephanie said...

Isn't it awful? I worked in a video store for years, and oh my goodness, the stories I'd hear about why the videos were late, and why people shouldn't have to pay their late fees (and why they COULDN'T pay their late fees, although they'd go on to buy other stuff in the store...?). There's nothing like working with the public to really make you dislike all of humanity, right?

Kat Bryan said...

That's ridiculous! I've never had an overdue book so tell me, if someone owes a book fine, are they allowed to check out another book?

bermudaonion said...

I think this starts in childhood when parents make excuses for their kids for everything.

brainella said...

I had a lady THROW a dime at me one time. Seriously? Is it that traumatic to pay for a 10 cent fine that you need to throw the money at me? Some people are just hideous.

amy said...

Haha, I work in a video store currently and I have heard every excuse in the book. It's pretty hilarious sometimes.

a real librarian said...

Oh, I hate it when people throw their library cards or money at me!! It's like, seriously?!?!?!

Kat - At the library that I currently work at, as long as your fine is under $10, you are still able to check things out.