Wednesday, April 29, 2009

A couple customer stories for you!

Well, it's been forever since I just wrote a post. Lately it's been all about the reviews, which is SUPER awesome. I love getting books and reading (obviously!), and writing reviews is seriously one of my new favorite things to do!!

But, I miss telling stories. I really miss telling library stories, but I don't really have a choice in that matter right now. There is not much happening in the MN library world right now, which is unfortunate because I am a ROCK STAR librarian (and modest, too, right?!) and could do great things if given the opportunity!!! Too bad the MN government is billions of dollars in debt...

Anyway, I thought I would give you some stories from my retail job. Gotta love some customers, right?

In my store, we are trained to give bra fits. This isn't something I love doing, although it is cool to get a woman in a bra that actually fits and doesn't leave her girls hanging down to her belly button. My latest bra fit adventure had a lady trying on pretty much every style of bra in the store. She also had her two rambunctious little girls (probably ages 4 and 6) in the fitting room with her. They were CRAZY!! They both had their shirts off and had the bras on - it was hilarious!!! Anyway, I am frequently asked to come in to the fitting room and give my opinion on how the bra fits. Again, not my favorite part of the job, but hey, you do what you gotta do, right? At one point, mom whips off the bra she is trying on and reveals the girls in all their glory. Note to all women trying on bras - please wait until the associate has left the fitting room...I don't need to see the ladies.

Here is a phone call I received the other day:
Woman on Phone: So, I was just in there on Saturday, and I bought a pair of pants, decided I wanted two pair and then grabbed another. I got home, took the tags off and washed them. When they were drying, I noticed I grabbed a petite, and I am NOT wearing flood pants. Now, I live 4 hours away, and I'm not coming back to the area until July, can I mail them back to you and you can credit my account?
Real Librarian: Oh, I'm sorry that happened!! But we can't do returns or exchanges through the mail, we need to have the credit card they were purchased on in house to credit your account.
WoP: Well, you need to figure out what we can do, then because I am not spending that much money on gas to get there to return these damn pants.
RL: Well, my name is Real Librarian, and if you come back in when you come in July, we'll be happy to do an even exchange or a return at that time, just bring your receipt!
WoP: Unbelievable. I don't understand why I can't just ship them to you and you credit my account!

Well, it went on like that for a little while. Sorry honey - I'm not losing my job because you were an idiot and grabbed the wrong pair of pants. We finally worked something out, or rather *I* figured something out.

And here is another tip for the shoppers out there... We are more than happy to put the clothes that don't work for you away - it's part of our job, we know where it goes, and we have a system. However, we would appreciate you putting the clothes back on the hanger rather than leaving it in a pile, inside out on the floor of the dressing room. That's just rude. Oh, and we don't like your deodorant stains on our clothes, so be careful.

I have to be honest. While I wasn't thrilled to be working retail, I am actually quite enjoying my job. I am LOVING the girls I work with, and honestly the customers for the most part are pretty cool. Plus, my new wardrobe is SLAMMIN!!! =)

I've got a couple reviews in the works!!! Look for a review of Things I Want My Daughters to Know by Elizabeth Noble and Sunnyside Blues by Mary Carter!!


Amanda said...

O that is all too too funny. The only time I worked retail was in high school for extra money...the day after Thanksgiving because they needed extra help. And I was in the lingerie department. No one put anything back on the hangers and I was so fustrated trying to figure out how to put all the bras, etc. back on the hanger just perfectly. That's awesome that you have great co-workers...sometimes that makes all the difference.

LuAnn said...

I love the story about the two little girls. Talk about playing dress up!

Serena said...

gotta love customers...I love those customers that buy stuff and then wait until the day after their time period for returning is over and come into the store and say that they just couldn't get to the store in

customers will say anything.