Dear Customer...

So, if you used to read my blog when I used to actually work in a library, you might remember my "Dear Library Patron" posts. Well, I am not currently working in a library (anyone need a good librarian?!?!?!), but I AM still working in customer service. Which means I still get to deal with some...interesting...people. Here is my latest letter...

Dear customer,

Thank you for coming into the store in FULL ATTACK mode. I can see why you would need to charge up to the service desk with your receipt in hand and YELL at my very sweet coworker that you "spend a lot of money in our store" and DEMAND that she give you a price adjustment with a coupon that you just got in the mail, even though the coupon was not valid and not even circulating when you purchased your items.
First of all, you are a bitch.
My very sweet coworker gave you your price adjustment. But, there was no reason to come in here and be a bitch about it, you could have just asked her nicely. Just because you "spend a lot of money" in our store, doesn't give you the right to treat people like shit.
Oh, and if you come in here, guns blazing, with a big attitude, we're going to talk about you behind your back when you leave.

Thank you,
Your friendly neighborhood customer service specialist.